Refund Policy

Refund Policy

At The NM Luxury, we strive to ensure your satisfaction with every purchase. Please review our refund policy below:

1. Return Eligibility

   • Items must be returned within 7 days of receiving the item to qualify for a refund.
   • All returned items must be in their original packaging, with tags attached, and in the same condition as received.

2. Non-Returnable Items

   • Sale items are final and cannot be returned or refunded. Bodysuits and Undergarments (Lingerie, swim attire, etc) cannot be returned.

3. Refund Process

   • To initiate a return, please contact us at info@thenmluxury.com with your order details.
   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed to your original payment method within 5-7 business days.

4. Return Shipping

   • Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.

We appreciate your understanding and cooperation in adhering to this policy, ensuring a smooth and fair process for everyone.