Because we are a consignment company, you are buying from another party so we do not accept returns, unless you receive an incorrect item in error. Should you want to return something because you don’t like it, you can re-consign it anytime at your convenience in accordance with our consignment policies.
Should you receive an incorrect item, you should request a return authorization by THE NM LUXURY SHOP within 3 days of receipt of shipment. Any return requests made after 3 days will be accepted for re-consignment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we may require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, your consignor account, or original method of payment, within 5 days of receipt of goods.
Re-consigned items are reposted at the price you paid as the starting price. You can send them in with a THE NM LUXURY SHOP shipping label free of charge.
To return your product, you should request a shipping label from firstname.lastname@example.org or mail your product to:
4528 Murietta Ave, Sherman Oaks, CA 91423
You will be responsible for paying for your own shipping costs for returning your item unless you use a THE NM LUXURY SHOP label. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your returned product to reach us may vary.